When you invest capital in a project you expect the machine to perform as designed. That's a given.
But performance extends well beyond the Factory Acceptance Test.
Can you scale production? Adapt to new requirements? Train new operators?
When your line fails on one of many European holidays, do your customers suffer?
We've built our ongoing support program around a few simple principles:
As an organization, we reject the industry mindset that over the decades of running your machinery that it's expected that you'll see incremental loss in efficiency as it ages.
It's our experience that with the foundation of a reliable VFFS machine, that this is achieved through proper preventative maintenance, reliable spare parts and a VFFS service team that is committed to the consistent performance of your machine.
This industry mindset is unacceptable to us and if you're experiencing any drop in efficiency, we're committed to restoring it.
When your VFFS packaging line was built under a single roof in Fernwald, Germany, it wasn't built to last 10, 15 or 20 years, it was built to last a lifetime.
As a part of our no end of life principle, Rovema spare parts for your VFFS machines are never obsolete when you need them.
The only time you should have to shop for a new VFFS machine, is when the new technologies are too drastic to be retrofitted to your existing one. You can learn more about replace vs rebuild considerations here.
We offer downloadable operator manuals which include wiring diagrams & explosion drawings for most machines. (Please note that most machines have custom configurations. If you need specific drawings for your machine, please contact our service department.)
Visit our resource center for other helpful materials including tech notes, training tips and general V/F/F/S information.
Get long term profit from a properly trained team and maximize the efficiency of your machines. Our training programs have a modular structure, allowing us to customize a program based on your solution.
Theory and practice are optimally intertwined, simplifying operation and routine maintenance work on your machine.
Training opportunities are hosted online or at our manufacturing facility in Fernwald, Germany. Alternatively, we will consider having the training on your site, if this is preferred.
We're working to make it easy for you to get the support you need. That includes this system to submit service, parts and tech support inquiries. This brief video answers questions you may have.